Lycamobile
Australia
TEAM CHRISTIAN
| PLAN | SHORT KEY |
|---|---|
| Unlimited 10 | *139*510# |
| Unlimited 12 | *139*512# |
| Unlimited 20 | *139*519# |
| Unlimited Plan XS | *139*524# |
| Unlimited Plan S | *139*529# |
| Unlimited Plan M | *139*539# |
| Unlimited Plan L | *139*544# |
| Unlimited Plan XL | *139*549# |
| Weekly Plan | *139*507# |
| DATA ADD ONS | SHORT KEY |
|---|---|
| DATA S | *139*3013# |
| DATA M | *139*3020# |
| DATA L | *139*3030# |
MAIN TOOLS
Website - https://www.lycamobile.com.au/
CRM - https://crm.lycamobile.com.au/
MNP - https://202.52.36.90/MNP/MNPPortinRequest.aspx
TICKETING - http://185.13.104.220:5002/Login.aspx
SICAP - http://host.sicap.com/lyuk-lcc/
ILYCA - http://10.213.151.131/lmlyca/Login.aspx
WORKSPACE - https://workspaces.apollo.local:31390/services/UnifiedAgentController/workspaces/?time=1637708352151#/home
EXTRA SITES
https://www.helpforsmartphone.com/public/en/devices/
https://www.opy.com/au/how-to-find-your-licence-card-number/
| SHORT KEY | |
|---|---|
| To check mobile number | *132# |
| To check main balance | *131# |
| To check bundle balance | *137# |
| To top up using voucher | *131*13digitpin# |
| To activate 8 digit pin | *116*8digitpin# |
| To cancel Auto Renewal | *190# |
| To check VM | 121 |
| To cancel VM | *185# |
PROMO SHORT KEYAct Save - ACT SAVE to 2525
Smart Saver - SMART to 2525
CONTACT USEMAIL - [email protected]
ALTERNATE EMAIL - [email protected]
CS NUMBER - 122 or 1300 854 607
TOP UP LINE - 373
RETAILER LINE - 0061 (02) 9806 0087
RETAILER EMAIL - [email protected]
Access Point Names
| iPhone | Android | |
|---|---|---|
| Name | - | Lyca or Lycamobile |
| APN | data.lycamobile.com.au | data.lycamobile.com.au |
| Username | lmau | lmau |
| Password | plus | plus |
Message Centre Number
+61469000111
CONCERN - TURN AROUND TIME - ASSIGN TO - NOTES
Change of onwership - 24 to 48 Hours - LPO/SEND EMAIL
Update of details - 24 to 48 Hours - LPO/SEND EMAIL
AR deactivation (short key) -Immediately - LPO
AR deactivation (escalation) - 6 Hours - CS BO
Technical Issue - 6 to 24 Hours - NOC
Sim order cancellation refund to bank - 24 to 48 hours 5-7 banking days processing - CS TL
Bundle cancellation refund to bank - 24 to 48 hours 5-7 banking days processing - CS TL
Bundle Removal No refund - 2 Hours - CS BO
Bundle cancellation Via voucher - 2 Hours - CS BO/Ilyca - CS TL w/ usage 24-48 hrs
Goodwill bundle activation - 24 Hours - CS TL
Bundle cancellation refund to MB no usage - 2 Hours - CS BO - CS TL w/ usage 24-48 hrs
Sim Block/Unblock - 1 hour - CS BO
Sim swap roll back - 24 to 48 Hours - CS TL
Sim swap - 1 hour - CS BO
Port in - 2.5 hours - LPO
Missed Top up Bundle - 24 to 48 hours - CS TL
Missed Top up Credit - 24 hours - CS BO - More than 2 numbers differential send email
CC/DC Removal - 24 hours - CS BO
Billing statement request via email - 24 to 48 Hours - LPO/ADVISE TO SEND EMAIL
Call record history request via email - 24 to 48 Hours - LPO/ADVISE TO SEND EMAIL
IPND unblock - 24 to 48 Hours LPO/ADVISE TO SEND EMAIL
Chargeback fraud - 48 to 72 Hours - LPO/SEND EMAIL
Suspected fraud (Abnormal usage ) - 24 to 48 Hours - LPO/ADVISE TO SEND EMAIL
Pin Retrigger - 24 Hours - CS BO
Pin Mapping - 24 to 48 Hours -Product Epay
8 digit pin activation via short key - Immediately - LPO
8 digit pin activation via escalation - 24 to 48 Hours - CS TL
Itemized Billing request 2 yrs max - 24 to 48 Hours - LPO/ADVISE TO SEND EMAIL
Free Sim delivery - 5 to 7 working days - CS BO
SICAP - 1 Hour - LPO
Goodwill Credits - 24 Hours - CS TL
Bundle extension - 24 to 48 Hours CS TL
| Company | Host Network |
|---|---|
| ACN | Vodafone |
| Accord | Optus |
| ALDImobile | Telstra (TWParadigimone) |
| amaysim | Optus |
| Auspost Mobile | Optus |
| Aussie Broadband | Optus |
| Barefoot Telecom | Telstra (TWParadigimone) |
| Bendigo Telco | Optus |
| Better Life Mobile | Telstra (TWParadigimone) |
| Belong Mobile | Telstra (TWParadigimone) |
| Boost Mobile | Telstra |
| Catch Connect | Optus |
| Circles.life | Optus |
| CMOBILE/BLUE PLANS | Telstra (TWParadigimone) |
| CMOBILE/RED PLANS | Vodafone |
| Coles Mobile | Optus |
| Commander | Optus |
| Dodo Services | Optus |
| E.Tel | Optus |
| Exetel | Optus |
| Felix Mobile | Vodafone |
| Fibre2air | Optus |
| Flexiroam | Vodafone |
| Gomo | Optus |
| gotalk | Vodafone |
| Hello Mobile | Vodafone |
| iiNet | Vodafone |
| innoTel | Optus |
| innoTel | Vodafone |
| Internode | Vodafone |
| iPrimus | Optus |
| KISA Phone | Vodafone |
| Kiss Mobile | Vodafone |
| Kogan Mobile | Vodafone |
| Lebara | Vodafone |
| Loop Mobile | Optus |
| LYFmobile | Telstra (TWParadigimone) |
| Lycamobile | Telstra (TWParadigimone) |
| Mate | Telstra (TWParadigimone) |
| Moose Mobile | Optus |
| MyOwn Tel | Telstra (TWParadigimone) |
| Revolution Telecom | Vodafone |
| Reward Mobile | Vodafone |
| Southern Phone | Optus |
| SpinTel | Optus |
| Startel | Optus |
| Tangerine Telecom | Telstra (TWParadigimone) |
| TeleChoice | Telstra (TWParadigimone) |
| Think Mobile | Telstra (TWParadigimone) |
| TPG | Vodafone |
| Truphone | Optus |
| Ugly BiLL | Optus |
| Vaya Mobile | Optus |
| Woolworths Mobile | Telstra (TWParadigimone) |
| Yomojo | Optus |
| Zero Telstra | (TWParadigimone) |